What a wonderful circle of friendships we have at Mary Kay.  Perhaps it’s one of the greatest fringe benefits of our Company, in making so many friends.

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In direct sales, probably more than any business, customer focus is truly the key.  It’s the real test of service, and service is the real heart of our business.  Ours is a business where selling results from a personal one-on-one relationship – a friendship.  Outstanding sales depend on an ability to think from your customer’s point of view, understanding and responding to their best interests.

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Build your dream in your mind and write that goal down on a paper.  You must make your goals realistic yet aim high enough that you will have to stretch to reach them.  Whatever your goals, plan how you are going to do it.  Don’t limit yourself to one route.  Plan several ways to reach the destination you want.

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Belief in success is the one basic and absolutely essential ingredient in successful people. Believe you can succeed and you will. Disbelief is a negative power. Think doubt and fail. Think victory and succeed. Belief is the thermostat that regulates what we accomplish in life. A person is only the product of his own thoughts. Believe big and grow big.

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Make every day count, make every hour count, make every minute count.  Don’t stop until you have exercised your full potential realized your impossible dream and fulfilled your total destiny to become the person you are capable of being.  Achieving success is a daily process.

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Learn to doodle ‘I can’ while you’re on the phone.  Then underneath, write your objectives. Write them on the bathroom mirror to remind yourself what it is you are tying to do.  Success is never an accident.  It is always deliberate. Whatever your lot in life, build something on it.

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A good goal is like strenuous exercise.  It makes you stretch.  Goals should be slightly out of reach to be of maximum value.  Remember if you shoot for the moon and miss, you will still be among the beautiful stars.

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Many times, the things we fear most happen because we expect them to happen.  Fortunately, the opposite also is true.  When we expect great things, great things will happen!  We are surrounded by abundance, and we can draw it to us by expecting it.

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Failing to follow up with continued guidance and genuine interest is like planting a field and never watering or seeding the crop.  What could be a bountiful harvest instead results in a sparse yield.

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